Returns
Returns & Exchange Information
We hope that you will be truly delighted with your purchase, but there may be occasion where you feel it necessary to return or exchange an item. We aim to keep the process as simple as possible. All you pay for is the return postage of the goods. These terms do not affect your statutory rights.
If you wish to return goods to us, please send back your purchase in its original condition: unworn/undamaged/unwashed with all original tags still attached.
Please enclose a completed Returns Information Form, which can be found on the back of your invoice. Need a new Returns Form? Download one here.
We will refund you any money you have paid for that item (excluding postage) by your original payment method.
Where the returns period has expired, we will be happy to offer an exchange within 30 days up to the value of your purchase.
Certain products and services are excluded from this returns policy, including products that are made bespoke to your order. These items cannot be returned for a refund unless faulty. You will be notified if products you are ordering are excluded from our Returns Policy before your order is accepted by us.Returns Policy
- Exchanges: Please return your item within 30 days of receipt.
- Refunds: Please return your item within 14 days of receipt.
- Exchanges: Please return your item within 30 days of receipt.
- Refunds: Please return your item within 14 days of receipt.
North America, Canada, Australia, NZ & Worldwide customers
- Exchanges: Please return your item within 30 days of receipt.
- Refunds: Please return your item within 14 days of receipt.
24/7 INPOST LOCKERS
(This service is currently available in UNITED KINGDOM only)
UK customers can now use our label-free returns service at 24/7 InPost Lockers throughout the United Kingdom. Create your return with us online, scan your QR code and drop off at one of the thousands of lockers available 24 hours a day. A returns fee of £4.25 will be deducted from your refund.
There's no printing or label required and you can avoid the usual queues. Just scan. Drop. Done.
InPost Lockers are in handy locations like supermarkets (inc. Tesco, Morrisons and Lidl) and train stations. Find your local locker here.
How it works:
- Book your return with us online and choose InPost as the returns method.
- Generate a QR code and package up your items - there's no need to attach anything to the outside of your parcel.
- Scan the code on your phone at the locker
- Put your parcel inside and shut the door
When your return is collected from the locker, a label will be applied for you by the courier.
PLEASE NOTE: all items from the same order should be returned in ONE parcel.
» Book your InPost return online at https://www.aliestreet.com/expressreturns
DHL Express Collection
(This service is currently available in AUSTRIA, BELGIUM, FRANCE, GERMANY, GUERNSEY, IRELAND, ISLE OF MAN, JERSEY, NETHERLANDS, SWEDEN, UNITED KINGDOM, USA)
For ultimate convenience, book our Express Returns service and DHL International will collect your items for exchange or refund from your chosen address on a day/timeslot of YOUR choosing. We will receive your items within a just a few days and process your exchange / refund immediately. Once your item has been collected:
- We will receive your items back within 2-3 days
- We will contact you to confirm receipt and that your Exchange or Refund has been processed
- For any items to be exchanged, normal delivery charges will apply.
» Book your DHL Express Return online at https://www.aliestreet.com/expressreturns
Returns Address
If you are arranging your own shipping, then please send your goods for return or exchange to the following address:
CUSTOMER RETURNS
Alie Street
Typhoon Building
Oakcroft Road
Chessington
SURREY
KT9 1RH
United Kingdom
Please retain proof of postage. All items are the customer's responsibility until received by Alie Street.
Duty / Sales Tax Refunds
If you are in the UK, EU or Australia, your refund from Tiffany Rose will include the Sales Tax that you have paid to us on that purchase.
When shopping from other countries we do not charge Sales Tax but you may have paid Import Sales Tax and/or Import Duty to your country's Customs Office via our courier.
Many countries have a process for residents to claim duty/sales tax refunds on imports which are later returned to sender, but we would advise you to check with your local Customs department for more information on this process.
