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Tiffany Rose Maternity
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Delivery | Returns


Returns

Returns & Exchange Information

We hope that you will be truly delighted with your purchase, but there may be occasion where you feel it necessary to return or exchange an item. We aim to keep the process as simple as possible. All you pay for is the return postage of the goods. These terms do not affect your statutory rights.

If you wish to return goods to us, please send back your purchase in its original condition: unworn/undamaged/unwashed with all original tags still attached.

Please enclose a completed Returns Information Form, which can be found on the back of your invoice. Need a new Returns Form? Download one here.

We will refund you any money you have paid for that item (excluding postage) by your original payment method.

Where the returns period has expired, we will be happy to offer an exchange within 30 days up to the value of your purchase.

Certain products and services are excluded from this returns policy, including products that are made bespoke to your order. These items cannot be returned for a refund unless faulty. You will be notified if products you are ordering are excluded from our Returns Policy before your order is accepted by us.

Returns Policy

North America, Canada, Australia, NZ & Worldwide customers

  • Exchanges: Please return your item within 30 days of receipt.
  • Refunds: Please return your item within 14 days of receipt.

Returns Address

If you are arranging your own shipping, then please send your goods for return or exchange to the following address:

CUSTOMER RETURNS
Alie Street
Typhoon Building
Oakcroft Road
Chessington
SURREY
KT9 1RH
United Kingdom
Please mark the parcel AND any customs/airway bill forms as "RETURNED GOODS / UK ORIGIN" to avoid customs charges or delays in processing your refund/exchange:

Please retain proof of postage. All items are the customer's responsibility until received by Alie Street.

Duty / Sales Tax Refunds

If you are in the UK, EU or Australia, your refund from Tiffany Rose will include the Sales Tax that you have paid to us on that purchase.

When shopping from other countries we do not charge Sales Tax but you may have paid Import Sales Tax and/or Import Duty to your country's Customs Office via our courier.

Many countries have a process for residents to claim duty/sales tax refunds on imports which are later returned to sender, but we would advise you to check with your local Customs department for more information on this process.

  • We are GST-registered and all orders under AU $1,000 include GST which is paid by us.

  • Australian Customs currently apply Import Duty on shipments over AU $1,000 in value, and so orders over this threshold will be calculated Excluding GST on our checkout. The Import GST will be paid by you to our courier along with the Import Duty calculated by Australian Customs.

  • More information on applying for Duty Refunds from Australian Border Force on Returned Goods: https://www.abf.gov.au/importing-exporting-and-manufacturing/exporting/duty-drawback-scheme