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Delivery | Returns


Returns

Returns & Exchange Information

We hope that you will be truly delighted with your purchase, but there may be occasion where you feel it necessary to return or exchange an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

If you wish to return goods to us, please send back your purchase in its original condition: unworn/undamaged/unwashed with all original tags still attached.

Please enclose a completed Returns Information Form, which can be found on the back of your invoice. Need a new Returns Form? Download one here.

We will refund you any money you have paid for that item (excluding postage) by your original payment method.

Where the returns period has expired, we will be happy to offer an exchange within 30 days up to the value of your purchase.

Certain products and services are excluded from this returns policy, including products that are made bespoke to your order. These items cannot be returned for a refund unless faulty. You will be notified if products you are ordering are excluded from our Returns Policy before your order is accepted by us.

Returns Policy

UK customers

  • Exchanges: Please return your item within 30 days of receipt.
  • Refunds: Please return your item within 14 days of receipt.

EU customers

  • Exchanges: Please return your item within 30 days of receipt.
  • Refunds: Please return your item within 30 days of receipt.

North America, Canada, Australia, NZ & Worldwide customers

  • Exchanges: Please return your item within 30 days of receipt.
  • Refunds: Please return your item within 14 days of receipt.

Returns Address

Please send your goods for return or exchange to the following address:

CUSTOMER RETURNS
Alie Street
Typhoon Building
Oakcroft Road
Chessington
SURREY
KT9 1RH
United Kingdom

Please retain proof of postage. All items are the customer's responsibility until received by Alie Street.

DHL Express Returns Service (Optional)

For ultimate convenience, book our Express Returns service and DHL International will collect your items for exchange or refund from your chosen address on a day/timeslot of YOUR choosing. We will receive your items within a just a few days and process your exchange / refund immediately. Once your item has been collected:
  • We will receive your items back within 2-3 days
  • We will contact you to confirm receipt and that your Exchange or Refund has been processed
  • For any items to be exchanged, normal delivery charges will apply.
For UK customers there is a returns collection charge of £5.00 for this optional express service. (International charges vary, you will be shown when booking your collection). This fee will be deducted from your refund, which will be processed immediately on receipt of your parcel. You can of course return items to us using any other method of your choosing to the usual address above.

Book your DHL Express Return online at https://www.aliestreet.com/returns

Duty / Sales Tax Refunds

If you are in the UK, EU or Australia, your refund from Tiffany Rose will include the Sales Tax that you have paid to us on that purchase. When shopping from other countries we do not charge Sales Tax but you may have paid Import Sales Tax and/or Import Duty to your country's Customs Office via our courier.