Help
- Credit Card Security
- What's My Size?
- Placing Your Order
- Delivery
- International Orders
- Returns & Exchange Policy
Credit Card Security
Shopping online at Alie Street is safe because we use the latest security measures to protect your details when you shop with us. We use 256-bit SSL software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your details.
After you click on the "Proceed to Checkout" button, secure pages are indicated by:
- the web address changing from "http://" to "https://"; and
- a "padlock" symbol (or key) in the bottom right-hand status bar of your web browser.
What's My Size?
Please click here for more information on sizing.
If you have any queries or concerns, please email us or telephone customer services on 020 8397 6920 where we would be delighted to help.
Placing your order
You may pay for your order by Credit/Debit Card, Paypal, Cheque or by Gift Voucher.
- Please click on the products you wish to buy and add these to your shopping basket
- Once you are happy with your order, click on Checkout and you will be asked to complete our Secure Order Form where we will collect your details.
- If you are paying by credit card, please complete the Secure Order Form with your details - your order will be automatically processed and despatched.
- If you are paying by cheque, please complete the Secure Order Form and include your Bank Sort Code and Account Number in the "Credit Card Number" box. Please make your cheque payable to "Alie Street" and write on the back the Order Reference number which you will receive automatically after submitting your order.
- If you are paying by gift voucher, please complete the Secure Order Form and include your Gift Voucher code in the "Gift Voucher Number" box.
Address for cheques:
Alie Street
Typhoon Building
Oakcroft Road
Chessington
SURREY
KT9 1RH
For any queries, please contact us at: hello@aliestreet.com
Delivery
We offer Standard and Express delivery services to all Worldwide destinations:
UK Orders
UK (including Northern Ireland)
- Free Shipping - FREE (Promotional Offer)
Your order will be shipped via either Royal Mail Recorded Delivery or Secure Courier and delivered within 2-3 working days.
Please place your order by 3.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day. - Express Shipping (Next Working Day) - £9.00
Your order will be shipped via either Royal Mail Special Delivery or Securer Courier and delivered the following working day.
Please place your order by 3.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day. - Express Shipping (Saturday Delivery) - £12.00
Your order will be shipped via either Royal Mail Special Delivery or Securer Courier and delivered on Saturday.
Please place your order by 3.30pm on Friday to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.
International Orders
Republic of Ireland
- Free Shipping - FREE (Promotional Offer)
Your order will be shipped via Courier and delivered within 2-3 working days.
Please place your order by 3.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day. - Express Shipping - £15.00
Your order will be shipped via Express International Courier and delivered within 1-2 working days.
Please place your order by 3.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day. - Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:
- Alie Street Ireland, where prices are charged in € Euros.
Europe
- Free Shipping - £0.00 / Free (Promotional Offer)
Your order will be shipped via Secure Courier and delivered within 5-7 working days. Orders placed on weekends are sent the next working day. - Express Shipping - £15.00
Your order will be shipped via Express International Courier and delivered within 1-3 working days. Orders placed on weekends are sent the next working day. - Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:
- Alie Street Deutschland, where prices are charged in € Euros.
- Alie Street France, where prices are charged in € Euros.
- Alie Street Netherlands, where prices are charged in € Euros.
- Alie Street Denmark, where prices are charged in Danish Krone (DKK).
- Alie Street Norway, where prices are charged in Norwegian Krone (NKK)
- Alie Street Sweden, where prices are charged in Swedish Krona (SEK)
- Alie Street Switzerland, where prices are charged in Swiss Francs (CHF)
- Alie Street Europe, where prices are charged in € Euros.
North America
- Free Shipping - £0.00 / Free (Promotional Offer)
Your order will be shipped via Secure Courier and delivered within 5-7 working days. Orders placed on weekends are sent the next working day. - Express Shipping - £25.00
Your order will be shipped via Express International Courier and delivered within 2-3 working days. Orders placed on weekends are sent the next working day. - IMPORT DUTY / TAXES: Please note that local Import Duty and/or Sales Tax may be payable on orders over US $800.00. Any duties payable will be billed separately by our courier, DHL. Please refer to your local customs office for more information.
- Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:
- Alie Street USA, where prices are charged in $ USD Dollars.
Canada
- Free Shipping - £0.00 / Free (Promotional Offer)
Your order will be shipped via Secure Courier and delivered within 5-7 working days. Orders placed on weekends are sent the next working day. - Express Shipping - £25.00
Your order will be shipped via Express International Courier and delivered within 2-3 working days. Orders placed on weekends are sent the next working day. - IMPORT DUTY / TAXES: Please note that local Import Duty and/or Sales Tax may be payable on receipt. Any duties payable will be billed separately by our courier, DHL. Please refer to your local customs office for more information.
- Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:
- Alie Street Canada, where prices are charged in $ CAD Dollars.
Australia & New Zealand
- Free Shipping - £0.00 / Free (Promotional Offer)
Your order will be shipped via Secure Courier and delivered within 5-7 working days. Orders placed on weekends are sent the next working day. - Express Shipping - £25.00
Your order will be shipped via Express International Courier and delivered within 3-4 working days. Orders placed on weekends are sent the next working day. - IMPORT DUTY / GST:
Australia - Prices shown on our Australian website include GST for orders under $1,000, so for orders under this threshold there will be no further duty/taxes to pay. The Australian Government charges local Import Duty and GST on international orders over AU $1,000. For orders over this threshold we will deduct GST at the Checkout and any Duty/GST payable will be billed separately by our courier, DHL. Please refer to your local customs office for more information.
New Zealand - The New Zealand government charges Import Duty and/or Sales Tax on international orders over NZ $60. Any duties payable will be billed separately by our courier, DHL. Please refer to your local customs office for more information. - Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:
- Alie Street Australia, where prices are charged in $ AUD Dollars.
Rest of World
- Standard Shipping - £20.00
Your order will be shipped via Courier and delivered within 7-10 working days. Orders placed on weekends are sent the next working day. - Express Shipping - £40.00
Your order will be shipped via Express International Courier and delivered within 2-4 working days. Orders placed on weekends are sent the next working day. - IMPORT DUTY / TAXES: Please note that local Import Duty and/or Sales Tax may be payable on receipt. Please refer to your local customs office for more information.
- Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:
- Alie Street Hong Kong, where prices are charged in $ HK Dollars.
Returns/Exchange Policy
Returns & Exchange Information
We offer an EXTENDED RETURNS period of 30 days for orders placed during December.
We hope that you will be truly delighted with your purchase, but there may be occasion where you feel it necessary to return or exchange an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
If you wish to receive a refund, please return your purchase in its original condition: unworn, tag attached and folded carefully inside the tissue paper and packaging it arrived in.
Please enclose a completed Returns Information Form, which can be found on the back of your invoice.
We will refund you any money you have paid for that item (excluding postage) by your original payment method.
Where the returns period has expired, we will be happy to offer an exchange within 30 days up to the value of your purchase.
- Exchanges: Please return your item within 30 days of receipt.
- Refunds: Please return your item within 14 days of receipt.
- Exchanges: Please return your item within 30 days of receipt.
- Refunds: Please return your item within 30 days of receipt.
North America, Canada, Australia, NZ & Worldwide customers
Express Returns Service (Optional) - For ultimate convenience, book our Express Returns service within 21 days of receipt and DHL International will collect your items for exchange or refund from your chosen address on a day/timeslot of YOUR choosing. We will receive your items within a just a few days and process your exchange / refund immediately. Once your item has been collected:
- We will receive your items back within 2-3 days;
- We will contact you to confirm receipt and that your refund or exchange has been processed;
- For any items to be exchanged, the normal delivery charge will apply.
- Exchanges: Please return your item within 30 days of receipt.
- Refunds: Please return your item within 30 days of receipt.
- Customs Paperwork: Please ensure the parcel and customs paperwork are both clearly marked 'RETURNED GOODS'.
Please send your goods for return or exchange to the following address:
CUSTOMER RETURNS
Alie Street
Typhoon Building
Oakcroft Road
Chessington
SURREY
KT9 1RH
United Kingdom
Please retain proof of postage. All items are the customer's responsibility until received by Alie Street.
European Consumer Rights Directive (EU) / Consumer Contracts Regulations (UK)
By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within 14 days of the day after receipt of the order.
If you wish to cancel your order we ask you to please notify our Customer Service team quoting your name and order number:
- by email at hello@aliestreet.com; or
- by telephone on +44 20 8397 6920; or
- by post to our Returns address (Alie Street Returns, Typhoon Building, Oakcroft Road, Chessington, SURREY, KT9 1RH)
...and we will then arrange for you to be refunded accordingly.
Where you are cancelling your order within the 14-day cooling-off period we will refund you as follows:
- Where you are returning only part of your order, we will refund you for just those products returned to us.
- Where you are returning your entire order, we will refund you for the products returned to us as well as the Standard Delivery charge.
- Where we collect an item from you, we reserve the right to recover the reasonable costs of collection from you.
- We will not refund your costs in returning the item to us, or any other services provided by us in connection with your purchase (eg. Express Delivery) unless you are returning the item to us because of an error on our part (or because it is defective) under our Returns Policy above.
