Help

• Credit Card Security
• What's My Size?
• Placing Your Order
• Delivery
• International Orders
• Returns & Exchange Policy

Credit Card Security

Shopping online at Alie Street is safe because we use the latest security measures to protect your details when you shop with us. We use 256-bit SSL software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your details.

After you click on the "Proceed to Checkout" button, secure pages are indicated by:

• the web address changing from "http://" to "https://"; and
• a "padlock" symbol (or key) in the bottom right-hand status bar of your web browser.

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What's My Size?

Please click here for more information on sizing.

If you have any queries or concerns, please email us or telephone customer services on 020 8397 6920 where we would be delighted to help.

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Placing your order

You may pay for your order by Credit/Debit Card, Paypal, Cheque or by Gift Voucher.

• Please click on the products you wish to buy and add these to your shopping basket



• Once you are happy with your order, click on Checkout and you will be asked to complete our Secure Order Form where we will collect your details.



• If you are paying by credit card, please complete the Secure Order Form with your details - your order will be automatically processed and despatched.



• If you are paying by cheque, please complete the Secure Order Form and include your Bank Sort Code and Account Number in the "Credit Card Number" box. Please make your cheque payable to "Alie Street" and write on the back the Order Reference number which you will receive automatically after submitting your order.



• If you are paying by gift voucher, please complete the Secure Order Form and include your Gift Voucher code in the "Gift Voucher Number" box.

Address for cheques:

Alie Street
Typhoon Building
Oakcroft Road
Chessington
SURREY
KT9 1RH

For any queries, please contact us at: hello@aliestreet.com

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Delivery

We offer Standard and Express delivery services to all Worldwide destinations:

Christmas 2018 International Delivery Details »

Country/Territory	Order Cutoff for Delivery...
	on/before Dec 24	on/before Dec 31
Afghanistan	17/12/2018	20/12/2018
Albania	18/12/2018	20/12/2018
Algeria	17/12/2018	20/12/2018
American Samoa	13/12/2018	19/12/2018
Andorra	14/12/2018	19/12/2018
Angola	17/12/2018	20/12/2018
Anguilla	18/12/2018	20/12/2018
Antigua	14/12/2018	19/12/2018
Argentina	14/12/2018	19/12/2018
Armenia	17/12/2018	20/12/2018
Aruba	13/12/2018	19/12/2018
Australia	18/12/2018	20/12/2018
Austria	20/12/2018	27/12/2018
Azerbaijan	18/12/2018	20/12/2018
Bahamas	17/12/2018	20/12/2018
Bahrain	19/12/2018	20/12/2018
Bangladesh	14/12/2018	19/12/2018
Barbados	17/12/2018	20/12/2018
Belarus	13/12/2018	19/12/2018
Belgium	20/12/2018	27/12/2018
Belize	18/12/2018	20/12/2018
Benin	19/12/2018	20/12/2018
Bermuda	14/12/2018	19/12/2018
Bhutan	17/12/2018	20/12/2018
Bolivia	13/12/2018	19/12/2018
Bonaire	14/12/2018	19/12/2018
Bosnia and Herzegovina	13/12/2018	19/12/2018
Botswana	14/12/2018	19/12/2018
Brazil	18/12/2018	18/12/2018
Brunei	17/12/2018	20/12/2018
Bulgaria	19/12/2018	20/12/2018
Burkina Faso	17/12/2018	20/12/2018
Burundi	18/12/2018	20/12/2018
Cambodia	19/12/2018	20/12/2018
Cameroon	17/12/2018	20/12/2018
Canada	19/12/2018	20/12/2018
Canary Islands	14/12/2018	19/12/2018
Cape Verde Islands	14/12/2018	19/12/2018
Cayman Islands	18/12/2018	20/12/2018
Central African Rep.	13/12/2018	19/12/2018
Chad	13/12/2018	19/12/2018
Channel Islands	20/12/2018	27/12/2018
Chile	13/12/2018	19/12/2018
China, People’s Rep.	17/12/2018	20/12/2018
Colombia	18/12/2018	19/12/2018
Comoros Islands	14/12/2018	19/12/2018
Congo	13/12/2018	19/12/2018
Congo, Dem. Rep.	17/12/2018	20/12/2018
Cook Islands	14/12/2018	19/12/2018
Costa Rica	17/12/2018	20/12/2018
Croatia	19/12/2018	20/12/2018
Cuba	13/12/2018	19/12/2018
Curacao	17/12/2018	20/12/2018
Cyprus	19/12/2018	20/12/2018
Czech Republic	20/12/2018	27/12/2018
Denmark	20/12/2018	27/12/2018
Djibouti	13/12/2018	19/12/2018
Dominica	17/12/2018	20/12/2018
Dominican Rep.	18/12/2018	20/12/2018
East Timor	13/12/2018	19/12/2018
Ecuador	13/12/2018	19/12/2018
Egypt	19/12/2018	20/12/2018
El Salvador	13/12/2018	19/12/2018
Equatorial Guinea	18/12/2018	20/12/2018
Eritrea	17/12/2018	20/12/2018
Estonia	20/12/2018	27/12/2018
Ethiopia	19/12/2018	20/12/2018
Falkland Islands	13/12/2018	19/12/2018
Faroe Islands	20/12/2018	27/12/2018
Fiji	13/12/2018	19/12/2018
Finland	19/12/2018	20/12/2018
France	20/12/2018	27/12/2018
France	20/12/2018	27/12/2018
French Guiana	18/12/2018	20/12/2018
Gabon	13/12/2018	19/12/2018
Gambia	18/12/2018	20/12/2018
Georgia	17/12/2018	20/12/2018
Germany	20/12/2018	27/12/2018
Germany	20/12/2018	27/12/2018
Germany	20/12/2018	27/12/2018
Ghana	19/12/2018	20/12/2018
Gibraltar	18/12/2018	20/12/2018
Greece	19/12/2018	20/12/2018
Greenland	20/12/2018	27/12/2018
Grenada	17/12/2018	20/12/2018
Guadeloupe	18/12/2018	20/12/2018
Guam	18/12/2018	20/12/2018
Guatemala	13/12/2018	19/12/2018
Guinea Rep.	17/12/2018	20/12/2018
Guinea-Bissau	13/12/2018	19/12/2018
Guyana	18/12/2018	20/12/2018
Haiti	17/12/2018	20/12/2018
Honduras Rep.	13/12/2018	19/12/2018
Hong Kong	19/12/2018	20/12/2018
Hungary	20/12/2018	27/12/2018
Iceland	19/12/2018	20/12/2018
India	17/12/2018	20/12/2018
Indonesia	17/12/2018	20/12/2018
Iran	14/12/2018	19/12/2018
Iraq	13/12/2018	19/12/2018
Ireland, Rep. of	20/12/2018	27/12/2018
Israel	18/12/2018	20/12/2018
Italy	20/12/2018	27/12/2018
Ivory Coast	19/12/2018	20/12/2018
Jamaica	17/12/2018	20/12/2018
Japan	17/12/2018	20/12/2018
Jordan	17/12/2018	20/12/2018
Kazakhstan	13/12/2018	19/12/2018
Kenya	18/12/2018	20/12/2018
Kiribati	13/12/2018	19/12/2018
Korea, D.P.R of (North)	13/12/2018	19/12/2018
Korea, Rep. of (South)	17/12/2018	20/12/2018
Kosovo	14/12/2018	19/12/2018
Kuwait	17/12/2018	20/12/2018
Kyrgyzstan	17/12/2018	20/12/2018
Laos, Peoples Dem. Rep.	13/12/2018	19/12/2018
Latvia	20/12/2018	27/12/2018
Lebanon	18/12/2018	20/12/2018
Lesotho	14/12/2018	19/12/2018
Liberia	18/12/2018	20/12/2018
Libya	14/12/2018	19/12/2018
Liechtenstein	20/12/2018	27/12/2018
Lithuania	20/12/2018	27/12/2018
Luxembourg	20/12/2018	27/12/2018
Macau	17/12/2018	20/12/2018
Macedonia, Rep. of	13/12/2018	19/12/2018
Madagascar	17/12/2018	20/12/2018
Malawi	14/12/2018	19/12/2018
Malaysia	17/12/2018	20/12/2018
Maldives	17/12/2018	20/12/2018
Mali	14/12/2018	19/12/2018
Malta	20/12/2018	27/12/2018
Marshall Islands	13/12/2018	19/12/2018
Martinique	18/12/2018	20/12/2018
Mauritania	14/12/2018	19/12/2018
Mauritius	19/12/2018	20/12/2018
Mayotte	13/12/2018	19/12/2018
Mexico	18/12/2018	20/12/2018
Micronesia, Fed. States of	13/12/2018	19/12/2018
Moldova, Rep. of	18/12/2018	20/12/2018
Monaco	20/12/2018	27/12/2018
Mongolia	14/12/2018	19/12/2018
Montenegro, Rep. of	18/12/2018	20/12/2018
Montserrat	13/12/2018	19/12/2018
Morocco	18/12/2018	20/12/2018
Mozambique	13/12/2018	19/12/2018
Myanmar	17/12/2018	20/12/2018
Namibia	13/12/2018	19/12/2018
Nauru, Rep. of	13/12/2018	19/12/2018
Nepal	17/12/2018	20/12/2018
Netherlands	20/12/2018	27/12/2018
Netherlands	20/12/2018	27/12/2018
Nevis	17/12/2018	20/12/2018
New Caledonia	13/12/2018	19/12/2018
New Zealand	17/12/2018	20/12/2018
Nicaragua	13/12/2018	19/12/2018
Niger	17/12/2018	20/12/2018
Nigeria	19/12/2018	20/12/2018
Niue	13/12/2018	19/12/2018
Norway	19/12/2018	20/12/2018
Oman	19/12/2018	20/12/2018
Pakistan	19/12/2018	20/12/2018
Palau	17/12/2018	20/12/2018
Panama	17/12/2018	20/12/2018
Papua New Guinea	17/12/2018	20/12/2018
Paraguay	14/12/2018	19/12/2018
Peru	14/12/2018	19/12/2018
Philippines	14/12/2018	19/12/2018
Poland	20/12/2018	27/12/2018
Portugal	20/12/2018	27/12/2018
Puerto Rico	19/12/2018	20/12/2018
Qatar	19/12/2018	20/12/2018
Reunion, Island of	18/12/2018	20/12/2018
Romania	19/12/2018	20/12/2018
Russian Federation	13/12/2018	19/12/2018
Rwanda	17/12/2018	20/12/2018
Samoa	13/12/2018	19/12/2018
San Marino	20/12/2018	27/12/2018
São Tomé and Príncipe	13/12/2018	19/12/2018
Saudi Arabia	17/12/2018	20/12/2018
Senegal	14/12/2018	19/12/2018
Serbia, Rep. of	19/12/2018	20/12/2018
Seychelles	18/12/2018	20/12/2018
Sierra Leone	18/12/2018	20/12/2018
Singapore	19/12/2018	20/12/2018
Slovakia	20/12/2018	27/12/2018
Slovenia	20/12/2018	27/12/2018
Solomon Islands	13/12/2018	19/12/2018
Somalia	13/12/2018	19/12/2018
Somaliland, Rep. of	13/12/2018	19/12/2018
South Africa	17/12/2018	20/12/2018
South Sudan	14/12/2018	19/12/2018
Spain	20/12/2018	27/12/2018
Sri Lanka	19/12/2018	20/12/2018
St. Barthelemy	17/12/2018	20/12/2018
St. Eustatius	17/12/2018	20/12/2018
St. Kitts	17/12/2018	20/12/2018
St. Lucia	13/12/2018	19/12/2018
St. Maarten	17/12/2018	20/12/2018
St. Vincent	17/12/2018	20/12/2018
Sudan	18/12/2018	20/12/2018
Suriname	17/12/2018	20/12/2018
Swaziland	14/12/2018	19/12/2018
Sweden	20/12/2018	27/12/2018
Switzerland	20/12/2018	27/12/2018
Syria	13/12/2018	19/12/2018
Tahiti	17/12/2018	20/12/2018
Taiwan	19/12/2018	20/12/2018
Tanzania	13/12/2018	19/12/2018
Thailand	19/12/2018	20/12/2018
Togo	19/12/2018	20/12/2018
Tonga	13/12/2018	19/12/2018
Trinidad and Tobago	17/12/2018	20/12/2018
Tunisia	20/12/2018	27/12/2018
Turkey	18/12/2018	20/12/2018
Turks and Caicos Islands	17/12/2018	20/12/2018
Tuvalu	13/12/2018	19/12/2018
Uganda	18/12/2018	20/12/2018
Ukraine	19/12/2018	20/12/2018
United Arab Emirates	19/12/2018	20/12/2018
United Kingdom	20/12/2018	27/12/2018
Uruguay	18/12/2018	20/12/2018
USA	19/12/2018	20/12/2018
USA	19/12/2018	20/12/2018
Uzbekistan	17/12/2018	20/12/2018
Vanuatu	13/12/2018	19/12/2018
Venezuela	13/12/2018	19/12/2018
Vietnam	17/12/2018	20/12/2018
Virgin Islands, British	18/12/2018	20/12/2018
Virgin Islands, US	17/12/2018	20/12/2018
Yemen	13/12/2018	19/12/2018
Zambia	17/12/2018	20/12/2018
Zimbabwe	14/12/2018	19/12/2018

UK Orders

FREE UK EXPRESS UPGRADE - To make sure you receive your order as quickly as possible, between December 14th-23rd all UK orders shipping with Standard Delivery will be automatically upgraded to Express Delivery at no extra cost. Happy Holidays!

UK (including Northern Ireland)

• Free Shipping - FREE (Promotional Offer)
  
  Your order will be shipped via either Royal Mail Recorded Delivery or Secure Courier and delivered within 2-3 working days.
  Please place your order by 3.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.


• Express Shipping (Next Working Day) - £9.00
  
  Your order will be shipped via either Royal Mail Special Delivery or Securer Courier and delivered the following working day.
  Please place your order by 3.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.


• Express Shipping (Saturday Delivery) - £12.00
  
  Your order will be shipped via either Royal Mail Special Delivery or Securer Courier and delivered on Saturday.
  Please place your order by 3.30pm on Friday to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.
  
  

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International Orders

• Republic of Ireland
• Europe
• North America
• Canada
• Australia & New Zealand
• Rest of World

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Republic of Ireland

• Free Shipping - FREE (Promotional Offer)
  
  Your order will be shipped via Courier and delivered within 2-3 working days.
  Please place your order by 3.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.



• Express Shipping - £15.00
  
  Your order will be shipped via Express International Courier and delivered within 1-2 working days.
  Please place your order by 3.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.



• Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:


• Alie Street Ireland, where prices are charged in € Euros.

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Europe

• Free Shipping - £0.00 / Free (Promotional Offer)
  
  Your order will be shipped via Secure Courier and delivered within 5-7 working days. Orders placed on weekends are sent the next working day.



• Express Shipping - £15.00
  
  Your order will be shipped via Express International Courier and delivered within 1-3 working days. Orders placed on weekends are sent the next working day.



• Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:


• Alie Street Deutschland, where prices are charged in € Euros.
• Alie Street France, where prices are charged in € Euros.
• Alie Street Netherlands, where prices are charged in € Euros.
• Alie Street Denmark, where prices are charged in Danish Krone (DKK).
• Alie Street Norway, where prices are charged in Norwegian Krone (NKK)
• Alie Street Sweden, where prices are charged in Swedish Krona (SEK)
• Alie Street Switzerland, where prices are charged in Swiss Francs (CHF)
• Alie Street Europe, where prices are charged in € Euros.

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North America

• Free Shipping - £0.00 / Free (Promotional Offer)
  
  Your order will be shipped via Secure Courier and delivered within 5-7 working days. Orders placed on weekends are sent the next working day.



• Express Shipping - £25.00
  
  Your order will be shipped via Express International Courier and delivered within 2-3 working days. Orders placed on weekends are sent the next working day.



• IMPORT DUTY / TAXES: Please note that local Import Duty and/or Sales Tax may be payable on orders over US $800.00. Any duties payable will be billed separately by our courier, DHL. Please refer to your local customs office for more information.



• Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:


• Alie Street USA, where prices are charged in $ USD Dollars.

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Canada

• Free Shipping - £0.00 / Free (Promotional Offer)
  
  Your order will be shipped via Secure Courier and delivered within 5-7 working days. Orders placed on weekends are sent the next working day.



• Express Shipping - £25.00
  
  Your order will be shipped via Express International Courier and delivered within 2-3 working days. Orders placed on weekends are sent the next working day.



• IMPORT DUTY / TAXES: Please note that local Import Duty and/or Sales Tax may be payable on receipt. Any duties payable will be billed separately by our courier, DHL. Please refer to your local customs office for more information.
  
  
• Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:


• Alie Street Canada, where prices are charged in $ CAD Dollars.

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Australia & New Zealand

• Free Shipping - £0.00 / Free (Promotional Offer)
  
  Your order will be shipped via Secure Courier and delivered within 5-7 working days. Orders placed on weekends are sent the next working day.



• Express Shipping - £25.00
  
  Your order will be shipped via Express International Courier and delivered within 3-4 working days. Orders placed on weekends are sent the next working day.



• IMPORT DUTY / GST:
  
  Australia - Prices shown on our Australian website include GST for orders under $1,000, so for orders under this threshold there will be no further duty/taxes to pay. The Australian Government charges local Import Duty and GST on international orders over AU $1,000. For orders over this threshold we will deduct GST at the Checkout and any Duty/GST payable will be billed separately by our courier, DHL. Please refer to your local customs office for more information.
  
  New Zealand - The New Zealand government charges Import Duty and/or Sales Tax on international orders over NZ $60. Any duties payable will be billed separately by our courier, DHL. Please refer to your local customs office for more information.



• Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:


• Alie Street Australia, where prices are charged in $ AUD Dollars.

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Rest of World

• Standard Shipping - £20.00
  
  Your order will be shipped via Courier and delivered within 7-10 working days. Orders placed on weekends are sent the next working day.



• Express Shipping - £40.00
  
  Your order will be shipped via Express International Courier and delivered within 2-4 working days. Orders placed on weekends are sent the next working day.



• IMPORT DUTY / TAXES: Please note that local Import Duty and/or Sales Tax may be payable on receipt. Please refer to your local customs office for more information.



• Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:


• Alie Street Hong Kong, where prices are charged in $ HK Dollars.

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Returns/Exchange Policy

Returns & Exchange Information

We offer an EXTENDED RETURNS period of 30 days for orders placed during December.

We hope that you will be truly delighted with your purchase, but there may be occasion where you feel it necessary to return or exchange an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

If you wish to receive a refund, please return your purchase in its original condition: unworn, tag attached and folded carefully inside the tissue paper and packaging it arrived in.

Please enclose a completed Returns Information Form, which can be found on the back of your invoice.

We will refund you any money you have paid for that item (excluding postage) by your original payment method.

Where the returns period has expired, we will be happy to offer an exchange within 30 days up to the value of your purchase.

UK customers

• Exchanges: Please return your item within 30 days of receipt.
• Refunds: Please return your item within 14 days of receipt.

EU customers

• Exchanges: Please return your item within 30 days of receipt.
• Refunds: Please return your item within 30 days of receipt.

North America, Canada, Australia, NZ & Worldwide customers

Express Returns Service (Optional) - For ultimate convenience, book our Express Returns service within 21 days of receipt and DHL International will collect your items for exchange or refund from your chosen address on a day/timeslot of YOUR choosing. We will receive your items within a just a few days and process your exchange / refund immediately. Once your item has been collected:

• We will receive your items back within 2-3 days;
• We will contact you to confirm receipt and that your refund or exchange has been processed;
• For any items to be exchanged, the normal delivery charge will apply.

Instead of a collection fee, there will be a small returns fee of $10 per item returned for this optional express service. For example, if you return two items, this will incur a charge of $20. The return fee will be deducted from your refund, which will be processed immediately on receipt of your parcel. You can of course return items to us using any other method of your choosing to the usual address below.

• Exchanges: Please return your item within 30 days of receipt.
• Refunds: Please return your item within 30 days of receipt.
• Customs Paperwork: Please ensure the parcel and customs paperwork are both clearly marked 'RETURNED GOODS'.

Please send your goods for return or exchange to the following address:

CUSTOMER RETURNS
Alie Street
Typhoon Building
Oakcroft Road
Chessington
SURREY
KT9 1RH
United Kingdom

Please retain proof of postage. All items are the customer's responsibility until received by Alie Street.

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European Consumer Rights Directive (EU) / Consumer Contracts Regulations (UK)

By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within 14 days of the day after receipt of the order.

If you wish to cancel your order we ask you to please notify our Customer Service team quoting your name and order number:

• by email at hello@aliestreet.com; or
• by telephone on +44 20 8397 6920; or
• by post to our Returns address (Alie Street Returns, Typhoon Building, Oakcroft Road, Chessington, SURREY, KT9 1RH)

...and we will then arrange for you to be refunded accordingly.

Where you are cancelling your order within the 14-day cooling-off period we will refund you as follows:

• Where you are returning only part of your order, we will refund you for just those products returned to us.
• Where you are returning your entire order, we will refund you for the products returned to us as well as the Standard Delivery charge.
• Where we collect an item from you, we reserve the right to recover the reasonable costs of collection from you.
• We will not refund your costs in returning the item to us, or any other services provided by us in connection with your purchase (eg. Express Delivery) unless you are returning the item to us because of an error on our part (or because it is defective) under our Returns Policy above.