Help

• Credit Card Security
• What's My Size?
• Placing Your Order
• Delivery
• International Orders
• Returns & Exchange Policy

Credit Card Security

Shopping online at Alie Street is safe because we use the latest security measures to protect your details when you shop with us. We use 256-bit SSL software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your details.

After you click on the "Proceed to Checkout" button, secure pages are indicated by:

• the web address changing from "http://" to "https://"; and
• a "padlock" symbol (or key) in the bottom right-hand status bar of your web browser.

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What's My Size?

Please click here for more information on sizing.

If you have any queries or concerns, please email us or telephone customer services on 020 8397 6920 where we would be delighted to help.

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Placing your order

You may pay for your order by Credit/Debit Card, Paypal, Cheque or by Gift Voucher.

• Please click on the products you wish to buy and add these to your shopping basket



• Once you are happy with your order, click on Checkout and you will be asked to complete our Secure Order Form where we will collect your details.



• If you are paying by credit card, please complete the Secure Order Form with your details - your order will be automatically processed and despatched.



• If you are paying by cheque, please complete the Secure Order Form and include your Bank Sort Code and Account Number in the "Credit Card Number" box. Please make your cheque payable to "Alie Street" and write on the back the Order Reference number which you will receive automatically after submitting your order.



• If you are paying by gift voucher, please complete the Secure Order Form and include your Gift Voucher code in the "Gift Voucher Number" box.

Address for cheques:

Alie Street
Typhoon Building
Oakcroft Road
Chessington
SURREY
KT9 1RH

For any queries, please contact us at: hello@aliestreet.com

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Delivery

We offer Standard and Express delivery services to all Worldwide destinations:

UK Orders

UK (including Northern Ireland)

• Standard Shipping - £4.95
  
  Your order will be shipped via Courier (DPD/DHL/FedEx) and delivered within 2-3 working days.


• Express Shipping (Next Working Day) - £8.95
  
  Your order will be shipped via Courier (DPD/DHL/FedEx Next Day) and delivered the following working day. Some postcodes unavailable, see below.
  Please place your order by 1.00pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.


• Express Shipping (Saturday Delivery) - £11.95
  
  Your order will be shipped via Courier (DPD/DHL/FedEx) and delivered on Saturday. Some postcodes unavailable, see below.
  Please place your order by 1.00pm on Friday to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.
  
  

Next-Day Delivery Exceptions

Next-Day Delivery via DPD/DHL is available to most areas in the UK, but unfortunately delivery to certain more remote postcodes (eg. Scottish Highland / Islands / Channel Islands) will take a little longer:

Show Postcode Exceptions for UK Next-Day Service »

• Aberdeen & Grampian (2 days): AB10-AB30
• Grampian (2 days): AB31-AB56
• Tayside (Next Day): DD1-DD9
• Dumfries and Galloway (Next Day): DG11, DG12, DG13, DG14, DG19, DG109, DG111, DG112, DG113, DG119, DG125, DG126, DG129, DG130, DG140, DG165, DG20, DG27, DG28, DG29, DG34, DG35, DG46, DG54, DG64, DG71, DG72, DG73, DG79, DG80, DG81, DG86, DG87, DG88, DG89, DG90, DG91, DG97, DG98, DG99, DL131, DL132, DL133, DL134, DL135
• Edinburgh and Lothian (Next Day): EH1-EH55
• Falkirk / Stirlingshire (2 days): FK178, FK188, FK198, FK208, FK218
• Glasgow / Greater Glasgow (Next Day): G1-G82
• Dumbartonshire (Next Day): G83-G90
• Outer Hebrides (2-4 days): HS1-HS9
• Inverness (2 days): IV137, IV23, IV24, IV25, IV26, IV27, IV212, IV222, IV232, IV243, IV253, IV262, IV274, IV279, IV283, IV408, IV418, IV428, IV438, IV448, IV458, IV468, IV478, IV488, IV499, IV519, IV528, IV538, IV548, IV558, IV568, IV636, IV637
• Ayrshire (Next Day): KA1-KA26, KA29, KA30
• Ayrshire (2 days): KA27, KA28
• Highlands (2 days):> KW0-KW14
• Orkney / Kilmarnock (2-4 days): KW15-KW17,
• Lanarkshire (Next Day): ML1-ML12
• Renfrewshire / Inverclyde (Next Day): PA1-PA19
• Argyll / Scottish Islands (2-4 days): PA20-PA78
• Perthshire (Next Day): PH1-PH14
• Perthshire (2 days): PH15-PH18
• Perthshire (2-4 days): PH19-PH50
• Borders: TD1-TD15
• Galashiels (Next Day): TD90, TD91, TD97, TD98, TD99, TR210, TR220, TR230, TR240, TR250, TS121, TS122, TS123, TS129
• Shetland Islands / Lerwick (2-4 days): ZE1-ZE3, ZE10, ZE19, ZE29, ZE39
• Channel Islands (2-3 days): JE

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International Orders

• Republic of Ireland
• Europe
• North America
• Canada
• Australia & New Zealand
• Rest of World

Republic of Ireland

• Standard Shipping - £9.95
  
  Your order will be shipped via DHL or FedEx and delivered within 3-4 working days.
  Please place your order by 1.00pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.



• Express Shipping - £19.95
  
  Your order will be shipped via DHL or FedEx and delivered within 1-2 working days.
  Please place your order by 1.00pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.



• Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:


• Alie Street Ireland, where prices are charged in € Euros.

Europe

• Standard Shipping - £9.95
  
  Your order will be shipped via DHL or FedEx and delivered within 5-7 working days. Orders placed on weekends are sent the next working day.



• Express Shipping - £19.95
  
  Your order will be shipped via DHL or FedEx and delivered within 1-3 working days. Orders placed on weekends are sent the next working day.



• Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:


• Alie Street Deutschland, where prices are charged in € Euros.
• Alie Street France, where prices are charged in € Euros.
• Alie Street Netherlands, where prices are charged in € Euros.
• Alie Street Denmark, where prices are charged in Danish Krone (DKK).
• Alie Street Norway, where prices are charged in Norwegian Krone (NKK)
• Alie Street Sweden, where prices are charged in Swedish Krona (SEK)
• Alie Street Switzerland, where prices are charged in Swiss Francs (CHF)
• Alie Street Europe, where prices are charged in € Euros.


• EU Customs Charges / Duties / Import VAT
  
  For orders delivered to EU addresses there will be NO extra charges from our courier for customs charges or taxes.
  
  All Duties, Taxes and Customs Charges are paid by us.
  
  (You will only need to pay for return shipping - and to help you we provide a generously subsidised express courier return service to make this as easy as possible for you.)
  
  If you have any questions about Duties, Taxes or Returns please contact us and we will be happy to help.

North America

• Standard Shipping - £12.95
  
  Your order will be shipped via DHL or FedEx and delivered within 3-5 working days. Orders placed on weekends are sent the next working day.



• Express Shipping - £24.95
  
  Your order will be shipped via DHL or FedEx and delivered within 2-3 working days. Orders placed on weekends are sent the next working day.



• IMPORT DUTY / TAXES: Please note that local Import Duty and/or Sales Tax may be payable on orders over US $800.00. Any duties payable will be billed separately by our couriers, either DHL or FedEx. Please refer to your local customs office for more information.



• Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:


• Alie Street USA, where prices are charged in US$ Dollars.

Canada

• Standard Shipping - £12.95
  
  Your order will be shipped via DHL or FedEx and delivered within 5-7 working days. Orders placed on weekends are sent the next working day.



• Express Shipping - £24.95
  
  Your order will be shipped via DHL or FedEx and delivered within 2-3 working days. Orders placed on weekends are sent the next working day.



• IMPORT DUTY / TAXES: Please note that local Import Duty and/or Sales Tax may be payable on receipt. Any duties payable will be billed separately by our couriers, DHL/FedEx. Please refer to your local customs office for more information.
  
  
• Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:


• Alie Street Canada, where prices are charged in $ CAD Dollars.

Australia & New Zealand

• Standard Shipping - £12.95
  
  Your order will be shipped via DHL or FedEx and delivered within 5-7 working days. Orders placed on weekends are sent the next working day.



• Express Shipping - £24.95
  
  Your order will be shipped via Express International Courier and delivered within 3-4 working days. Orders placed on weekends are sent the next working day.



• IMPORT DUTY / GST:
  
  Australia - Prices shown on our Australian website include GST for orders under $1,000, so for orders under this threshold there will be no further duty/taxes to pay. The Australian Government charges local Import Duty and GST on international orders over AU $1,000. For orders over this threshold we will deduct GST at the Checkout and any Duty/GST payable will be billed separately by our couriers, DHL/FedEx. Please refer to your local customs office for more information.
  
  New Zealand - The New Zealand government charges Import Duty and/or Sales Tax on international orders over NZ $60. Any duties payable will be billed separately by our couriers, DHL/FedEx. Please refer to your local customs office for more information.



• Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:


• Alie Street Australia, where prices are charged in AU$ Dollars.

Rest of World

• Standard Shipping - £19.95
  
  Your order will be shipped via Courier and delivered within 7-10 working days. Orders placed on weekends are sent the next working day.



• Express Shipping - £39.95
  
  Your order will be shipped via Express International Courier and delivered within 2-4 working days. Orders placed on weekends are sent the next working day.



• IMPORT DUTY / TAXES: Please note that local Import Duty and/or Sales Tax may be payable on receipt. Please refer to your local customs office for more information.


• Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:


• Alie Street Hong Kong, where prices are charged in $ HK Dollars.
• Alie Street Rest of World, where prices are charged in US$ Dollars.

Many countries have a process for residents to claim duty/sales tax refunds on imports which are later returned to sender, but we would advise you to check with your local Customs department for more information on this process.

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Returns/Exchange Policy

Returns & Exchange Information

We hope that you will be truly delighted with your purchase, but there may be occasion where you feel it necessary to return or exchange an item. We aim to keep the process as simple as possible. All you pay for is the return postage of the goods. These terms do not affect your statutory rights.

If you wish to return goods to us, please send back your purchase in its original condition: unworn/undamaged/unwashed with all original tags still attached.

Please enclose a completed Returns Information Form, which can be found on the back of your invoice. Need a new Returns Form? Download one here.

We will refund you any money you have paid for that item (excluding postage) by your original payment method.

Where the returns period has expired, we will be happy to offer an exchange within 30 days up to the value of your purchase.

Certain products and services are excluded from this returns policy, including products that are made bespoke to your order. These items cannot be returned for a refund unless faulty. You will be notified if products you are ordering are excluded from our Returns Policy before your order is accepted by us.

Returns Policy

UK customers

• Exchanges: Please return your item within 30 days of receipt.
• Refunds: Please return your item within 14 days of receipt.

EU customers

• Exchanges: Please return your item within 30 days of receipt.
• Refunds: Please return your item within 14 days of receipt.

North America, Canada, Australia, NZ & Worldwide customers

• Exchanges: Please return your item within 30 days of receipt.
• Refunds: Please return your item within 14 days of receipt.

24/7 INPOST LOCKERS

(This service is currently available in UNITED KINGDOM only)

UK customers can now use our label-free returns service at 24/7 InPost Lockers throughout the United Kingdom. Create your return with us online, scan your QR code and drop off at one of the thousands of lockers available 24 hours a day. A returns fee of £4.25 will be deducted from your refund.

There's no printing or label required and you can avoid the usual queues. Just scan. Drop. Done.

InPost Lockers are in handy locations like supermarkets (inc. Tesco, Morrisons and Lidl) and train stations. Find your local locker here.

How it works:

1. Book your return with us online and choose InPost as the returns method.
2. Generate a QR code and package up your items - there's no need to attach anything to the outside of your parcel.
3. Scan the code on your phone at the locker
4. Put your parcel inside and shut the door

When your return is collected from the locker, a label will be applied for you by the courier.

PLEASE NOTE: all items from the same order should be returned in ONE parcel.

» Book your InPost return online at https://www.aliestreet.com/expressreturns

DHL Express Collection

(This service is currently available in AUSTRIA, BELGIUM, DENMARK, FRANCE, GERMANY, GUERNSEY, IRELAND, ISLE OF MAN, JERSEY, NETHERLANDS, SWEDEN, UNITED KINGDOM, USA)

For ultimate convenience, book our Express Returns service and DHL International will collect your items for exchange or refund from your chosen address on a day/timeslot of YOUR choosing. We will receive your items within a just a few days and process your exchange / refund immediately. Once your item has been collected:

• We will receive your items back within 2-3 days
• We will contact you to confirm receipt and that your Exchange or Refund has been processed
• For any items to be exchanged, normal delivery charges will apply.

For UK customers there is a returns collection charge of £8.95 for this optional express service. (International charges vary, you will be shown when booking your collection). This fee will be deducted from your refund, which will be processed immediately on receipt of your parcel. You can of course return items to us using any other method of your choosing to the usual address above.

» Book your DHL Express Return online at https://www.aliestreet.com/expressreturns

Returns Address

If you are arranging your own shipping, then please send your goods for return or exchange to the following address:

CUSTOMER RETURNS
Alie Street
Typhoon Building
Oakcroft Road
Chessington
SURREY
KT9 1RH
United Kingdom

Please retain proof of postage. All items are the customer's responsibility until received by Alie Street.

Duty / Sales Tax Refunds

If you are in the UK, EU or Australia, your refund from Tiffany Rose will include the Sales Tax that you have paid to us on that purchase.

When shopping from other countries we do not charge Sales Tax but you may have paid Import Sales Tax and/or Import Duty to your country's Customs Office via our courier.

Many countries have a process for residents to claim duty/sales tax refunds on imports which are later returned to sender, but we would advise you to check with your local Customs department for more information on this process.