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Evening Wear, Wedding Dresses and Special Occasion Dresses by Alie Street - Made in Britain
Designed & Made In Britain
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Alie Street garments are proudly Designed and Made in Britain
Express Worldwide Delivery
Delivery Information »
Superb Customer Service
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Help

Credit Card Security

Shopping online at Alie Street is safe because we use the latest security measures to protect your details when you shop with us. We use 256-bit SSL software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your details.

After you click on the "Proceed to Checkout" button, secure pages are indicated by:

  • the web address changing from "http://" to "https://"; and
  • a "padlock" symbol (or key) in the bottom right-hand status bar of your web browser.



What's My Size?

Please click here for more information on sizing.

If you have any queries or concerns, please email us or telephone customer services on 020 8397 6920 where we would be delighted to help.



Placing your order

You may pay for your order by Credit/Debit Card, Paypal, Cheque or by Gift Voucher.

  • Please click on the products you wish to buy and add these to your shopping basket


  • Once you are happy with your order, click on Checkout and you will be asked to complete our Secure Order Form where we will collect your details.


  • If you are paying by credit card, please complete the Secure Order Form with your details - your order will be automatically processed and despatched.


  • If you are paying by cheque, please complete the Secure Order Form and include your Bank Sort Code and Account Number in the "Credit Card Number" box. Please make your cheque payable to "Alie Street" and write on the back the Order Reference number which you will receive automatically after submitting your order.


  • If you are paying by gift voucher, please complete the Secure Order Form and include your Gift Voucher code in the "Gift Voucher Number" box.
  • Address for cheques:

    Alie Street
    Typhoon Building
    Oakcroft Road
    Chessington
    SURREY
    KT9 1RH

For any queries, please contact us at: hello@aliestreet.com



Delivery

We offer Standard and Express delivery services to all Worldwide destinations:

Rest of World (Hong Kong)

  • Standard Shipping - HK $ 240.00

    Your order will be shipped via Courier and delivered within 7-10 working days. Orders placed on weekends are sent the next working day.


  • Express Shipping - HK $ 480.00

    Your order will be shipped via Express International Courier and delivered within 2-4 working days. Orders placed on weekends are sent the next working day.


  • IMPORT DUTY / TAXES: Please note that local Import Duty and/or Sales Tax may be payable on receipt. Please refer to your local customs office for more information.




Returns/Exchange Policy

Returns & Exchange Information

We hope that you will be truly delighted with your purchase, but there may be occasion where you feel it necessary to return or exchange an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

If you wish to receive a refund, please return your purchase in its original condition: unworn, tag attached and folded carefully inside the tissue paper and packaging it arrived in.

Please enclose a completed Returns Information Form, which can be found on the back of your invoice.

We will refund you any money you have paid for that item (excluding postage) by your original payment method.

Where the returns period has expired, we will be happy to offer an exchange within 30 days up to the value of your purchase.

North America, Canada, Australia, NZ & Worldwide customers

  • Exchanges: Please return your item within 30 days of receipt.
  • Refunds: Please return your item within 30 days of receipt.
  • Customs Paperwork: Please ensure the parcel and customs paperwork are both clearly marked 'RETURNED GOODS'.

Please send your goods for return or exchange to the following address:

CUSTOMER RETURNS
Alie Street
Typhoon Building
Oakcroft Road
Chessington
SURREY
KT9 1RH
United Kingdom

Please retain proof of postage. All items are the customer's responsibility until received by Alie Street.


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