We hope that you will be truly delighted with your purchase, but there may be occasion where you feel it necessary to return or exchange an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
If you wish to receive a refund, please return your purchase in its original condition: unworn, tag attached and folded carefully inside the tissue paper and packaging it arrived in.
Please enclose a completed Returns Information Form, which can be found on the back of your invoice.
We will refund you any money you have paid for that item (excluding postage) by your original payment method.
Where the returns period has expired, we will be happy to offer an exchange within 28 days up to the value of your purchase.
North America, Canada, Australia, NZ & Worldwide customers
Express Returns Service (Optional) - For ultimate convenience, book our Express Returns service within 21 days of receipt and DHL International will collect your items for exchange or refund from your chosen address on a day/timeslot of YOUR choosing. We will receive your items within a just a few days and process your exchange / refund immediately. Once your item has been collected:
- We will receive your items back within 2-3 days;
- We will contact you to confirm receipt and that your refund or exchange has been processed;
- For any items to be exchanged, the normal delivery charge will apply.
- Exchanges: Please return your item within 30 days of receipt.
- Refunds: Please return your item within 30 days of receipt.
- Customs: For non-EU customers, please ensure the parcel and customs paperwork is clearly marked 'Returning for Refund', or 'Returning for Exchange', to avoid any delays and costs in processing your refund/exchange.
Please send your goods for return or exchange to the following address:
Please retain proof of postage - and we recommend appropriate insurance cover - as we cannot accept responsibility for any items sent by customers that are lost in transit. All items are the customer's responsibility until received by Alie Street.