Terms and Conditions
Please read the following points carefully as use of our website ("Website") and purchase of products ("Products") by you mean that you agree to these terms and conditions ("Terms").
- About Tiffany Rose Ltd
- Shopping with Alie Street
- Our Responsibilities
- Copyright & Trademarks
- Privacy & Data Policy
- 3rd Party Links
- General Terms
This Website is operated by Tiffany Rose Ltd ("Alie Street", "We", "Us"), a company registered in England and Wales (Company No. 6893999) with a registered office at 2 Villiers Court, 40 Upper Mulgrave Road, Surrey, SM2 7AJ. Our Head Office address for all correspondence is:
Tiffany Rose Ltd
You can Order Products from Us in the following ways:
- online via this Website;
- by telephoning +44 20 8397 6920; or
- by posting a completed copy of your Order form to Tiffany Rose Ltd, Typhoon Building, Oakcroft Road, Chessington, SURREY, KT9 1RH, United Kingdom
When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these Terms.
You can Order products displayed on this Website online using a debit or credit card, by using a Alie Street Gift Voucher or by submitting your order form by post and sending us a cheque along with your Order.
On receiving your Order, we will send you an e-mail as confirmation of receipt of your Order.
This email confirmation will be produced automatically so that you have confirmation of your Order details.
The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and if we are unable to meet your order we will let you know by email (or by telephone if you have not provided a valid email address with your order).
Alie Street may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.
Our prices are shown on our Website in Pounds Sterling (£ GBP), Euros (€ EUR), US Dollars (US $) and Australian Dollars (AU $). For purchases within the EU these prices include VAT at the prevailing UK rate.
We try to make sure that the prices on our Website are accurate but it is possible that an error may occur. If we discover an error in pricing of the goods in your order we will inform you as soon as possible using the contact details you supply us and give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). In the event of an order being cancelled, any payment already made for the goods will be refunded in full.
If you transact with us in a currency that is not your local currency, then your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that refunds will be carried out in the same currency as the original charge, and Alie Street cannot be held responsible for any loss due to exchange rate fluctuations.
Non-EU customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information.
All offers are available while stocks last. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you may have already paid.
Our postage and packing charges cover delivery to destinations within the UK and Europe, but please contact us for pricing outside of Europe.
Under our standard service we aim to deliver goods to destinations in the UK within 3-10 working days in most circumstances. You will be advised of actual delivery time in our email of confirmation. Please check product pages for any special delivery information relating to specific products.
Standard delivery is via Royal Mail 1st Class Recorded. This service requires a signature, so please specify a delivery address where you will be able to sign for your goods.
If you choose our Next Working Day or Saturday Delivery services, delivery may be made via Royal Mail or via our courier partners which include ANC. These services require a signature, so please specify a delivery address where you will be able to sign for your goods.
We will make every effort to deliver within the time stated on our Website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time which we quote for that item, please contact us. We will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid.
Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should advise you the charges due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and Alie Street is not responsible for them.
Please Order from Alie Street with enough time to prevent any loss or disappointment resulting from the delivery time as Alie Street cannot be responsible for this.
This does not affect your statutory rights as a consumer.
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These Terms do not affect your statutory rights as a consumer.
If you return the product (having taken reasonable care of it, complete with packaging and all components) within 14 days of the date on which you received it (for orders shipped within the EU) or 21 days (for orders shipped outside the EU), we will refund you any money which you have paid us for that product. All you pay for is the return postage of the goods.
If you wish to receive a refund, please return your purchase in its original condition: unworn, tag attached and folded carefully inside the tissue paper and packaging it arrived in.
We will refund you any money you have paid for that item, excluding postage and by your original payment method.
Where the returns period has expired, we will be happy to offer an exchange within 28 days up to the value of your purchase. We offer a free delivery service for your first exchange (UK based customers only), all you pay is the return postage cost to return your items back to us.
Please retain proof of postage - and we recommend appropriate insurance cover - as we cannot accept responsibility for any items lost in transit.
Certain products and services are excluded from this returns policy, including products that are made bespoke to your order. These items cannot be returned for a refund unless faulty. You will be notified if products you are ordering are excluded from our Returns Policy before your order is accepted by us.
If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, please contact us by or email at email@example.com to inform us and we will arrange a refund or replacement. In the event of you returning goods to us we will also pay you the cost of the return postage. In this event, please contact us first and we will allocate you a Returns Code (which you may wish to include with the package to ensure we process your return as efficiently as possible) and we will also advise you how to send the item back to us. We usually ask that you send items back to us via Royal Mail First Class (Recorded), but occasionally items may have to be picked up by a courier service. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
Tiffany Rose Ltd
You will be responsible for the item(s) until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).
Additional Terms - Returns from International Customers
For items being returned internationally (ie. from outside the EU), please ensure the relevant customs paperwork is marked with "Returning for Refund" to avoid any delay or costs in processing your refund.
Unwanted Products - European Distance Selling Regulations (DSRs)
By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order.
If you wish to cancel your order under the DSRs we ask you to please notify our Customer Service team quoting your name and order number:
- by email at firstname.lastname@example.org; or
- by telephone on +44 20 8397 6920; or
- by post to our Head Office address (Tiffany Rose Ltd, Typhoon Building, Oakcroft Road, Chessington, SURREY, KT9 1RH)
...and we will then arrange for you to be refunded accordingly.
Where you are cancelling your order within this cooling-off period we will refund the cost of the item and the cost of sending the item to you as follows:
Where you are returning an item that was part of a larger order, we will refund any specific delivery charges that you incurred for that item over and above our Standard Delivery rate.
Where you are returning your entire order, we will refund the Standard Delivery charge incurred.
Where we collect an item from you, we reserve the right to recover the costs of collection from you.
We will not refund your costs in returning the item to us and other services provided to you in connection with your purchase (eg. Express Delivery) UNLESS you are returning the item to us because of an error on our part (or because it is defective) under our Returns Policy above.
We will not be responsible for any losses resulting from your use or the inability to use our Website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
Alie Street shall insure Ordered Products at their retail value whilst being delivered to you. Please check the delivered Products as soon as possible on receipt as we will not cover any subsequent loss or destruction.
Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.
We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
We make no promise that our Website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
These Terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Alie Street's liability for death or personal injury resulting from its negligence nor any fraudulent representation.
Alie Street will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.
This does not affect your statutory rights as a consumer.
All rights in the designs and information on our Website are owned by us. They are protected by copyright, trademarks and other intellectual property rights.
You may view, copy and print portions of our Website for the sole purpose of placing an order with us. The materials on our Website may not be used for any other purpose.
Our Website may contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
We may change or withdraw any part of our Website, or may refuse you access to the Website at any time if we consider it necessary.
Orders placed via our Website are for the personal, non-commercial use of customers only and the resale or rental of Alie Street products without the express, written consent of Tiffany Rose Ltd is strictly prohibited.
Since we are principally aiming Alie Street at the UK and EU market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).
These Terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.