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Delivery | Returns


Delivery

We offer Standard and Express delivery services to all Worldwide destinations:

UK Orders

UK (including Northern Ireland)

  • Standard Shipping - £5.00

    Your order will be shipped via either DPD/DHL and delivered within 2-3 working days.

  • Express Shipping (Next Working Day) - £9.00

    Your order will be shipped via DPD/DHL Next Day and delivered the following working day. Some postcodes unavailable, see below.
    Please place your order by 1.00pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.

  • Express Shipping (Saturday Delivery) - £12.00

    Your order will be shipped via DPD/DHL and delivered on Saturday. Some postcodes unavailable, see below.
    Please place your order by 1.00pm on Friday to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.

Next-Day Delivery Exceptions

Next-Day Delivery via DPD/DHL is available to most areas in the UK, but unfortunately delivery to certain more remote postcodes (eg. Scottish Highland / Islands / Channel Islands) will take a little longer:

Show Postcode Exceptions for UK Next-Day Service »


International Orders


Republic of Ireland

  • Standard Shipping - £9.95

    Your order will be shipped via DHL or FedEx and delivered within 3-4 working days.
    Please place your order by 1.00pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.


  • Express Shipping - £19.95

    Your order will be shipped via DHL or FedEx and delivered within 1-2 working days.
    Please place your order by 1.00pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.


  • Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:

Europe

  • Standard Shipping - £9.95

    Your order will be shipped via DHL or FedEx and delivered within 5-7 working days. Orders placed on weekends are sent the next working day.


  • Express Shipping - £19.95

    Your order will be shipped via DHL or FedEx and delivered within 1-3 working days. Orders placed on weekends are sent the next working day.


  • Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:


  • EU Customs Charges / Duties / Import VAT

    For orders delivered to EU addresses there will be NO extra charges from our courier for customs charges or taxes.

    All Duties, Taxes and Customs Charges are paid by us.

    (You will only need to pay for return shipping - and to help you we provide a generously subsidised express courier return service to make this as easy as possible for you.)

    If you have any questions about Duties, Taxes or Returns please contact us and we will be happy to help.

North America

  • Standard Shipping - £12.95

    Your order will be shipped via DHL or FedEx and delivered within 3-5 working days. Orders placed on weekends are sent the next working day.


  • Express Shipping - £24.95

    Your order will be shipped via DHL or FedEx and delivered within 2-3 working days. Orders placed on weekends are sent the next working day.


  • IMPORT DUTY / TAXES: Please note that local Import Duty and/or Sales Tax may be payable on orders over US $800.00. Any duties payable will be billed separately by our couriers, either DHL or FedEx. Please refer to your local customs office for more information.


  • Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:

Canada

  • Standard Shipping - £12.95

    Your order will be shipped via DHL or FedEx and delivered within 5-7 working days. Orders placed on weekends are sent the next working day.


  • Express Shipping - £24.95

    Your order will be shipped via DHL or FedEx and delivered within 2-3 working days. Orders placed on weekends are sent the next working day.


  • IMPORT DUTY / TAXES: Please note that local Import Duty and/or Sales Tax may be payable on receipt. Any duties payable will be billed separately by our couriers, DHL/FedEx. Please refer to your local customs office for more information.

  • Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:

Australia & New Zealand

  • Standard Shipping - £12.95

    Your order will be shipped via DHL or FedEx and delivered within 5-7 working days. Orders placed on weekends are sent the next working day.


  • Express Shipping - £24.95

    Your order will be shipped via Express International Courier and delivered within 3-4 working days. Orders placed on weekends are sent the next working day.


  • IMPORT DUTY / GST:

    Australia - Prices shown on our Australian website include GST for orders under $1,000, so for orders under this threshold there will be no further duty/taxes to pay. The Australian Government charges local Import Duty and GST on international orders over AU $1,000. For orders over this threshold we will deduct GST at the Checkout and any Duty/GST payable will be billed separately by our couriers, DHL/FedEx. Please refer to your local customs office for more information.

    New Zealand - The New Zealand government charges Import Duty and/or Sales Tax on international orders over NZ $60. Any duties payable will be billed separately by our couriers, DHL/FedEx. Please refer to your local customs office for more information.


  • Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:

Rest of World

  • Standard Shipping - £19.95

    Your order will be shipped via Courier and delivered within 7-10 working days. Orders placed on weekends are sent the next working day.


  • Express Shipping - £39.95

    Your order will be shipped via Express International Courier and delivered within 2-4 working days. Orders placed on weekends are sent the next working day.


  • IMPORT DUTY / TAXES: Please note that local Import Duty and/or Sales Tax may be payable on receipt. Please refer to your local customs office for more information.

  • Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate. Alternatively please visit:

  • Many countries have a process for residents to claim duty/sales tax refunds on imports which are later returned to sender, but we would advise you to check with your local Customs department for more information on this process.